Excellence / Customer Care Manager

Excellence / Customer Care Manager

Partagez :
08/10/2019 - Réf. : AFW/3049/W
Contrat :
CDI
Secteur : E-commerce, Industrie / Service / Logistique
Rémun. : EUR à négocier Métier : Ecommerce, Marketing / Marketing digital
Région :
Île-de-France
Entreprise :
employeur confidentiel

Description du poste

Blue-Search, is a recruitment company, specialized in digital top management profiles. Our client, a worldwide logistics company, with an ambitious e-commerce project, is looking for an:

 

Excellence / Customer Care Manager

Based in Europe ; to discuss

 

Attached to the VP Ecommerce, your main missions will be:

 

Strategic vision

  • Define an ambitious roadmap, client-centric & business oriented
  • Act as a spokesperson for clients & promote a customer-centric vision within the company
  • Identify problem areas & innovations to improve customer experience & operational efficiency
  • Benchmark competitors & markets to identify business opportunities & improve the strategy

Deployment / Running operations

  • Deploy the strategy, with several projects:
    • Customer experience (personalized)
    • Excellence of operations
    • Performance
  • Promote a customer-centric vision
  • Define & implement processes
  • Define & follow KPIs

Management & interface

  • Manage the call center & the control tower
  • Work closely with Performance Controller, Operations & Digital teams
  • Create a high-performing team, in terms of recruitment & socialization (culture, process…)

Profil requis

  • At least 10 years experience on similar functions, in supply chain, consultancy, control tower…
  • Strategic vision & ability to deploy operations
  • A good understanding of e-commerce issues
  • Ability to work across departments, with internal & external resources
  • English fluent is required
  • Ability to interface with C-level
  • Leadership
  • Experience of management
  • Analytic & business oriented

Does this opportunity speak to you?  Submit your application and CV to Blue Search Conseil:

Reference: AFW/3049/W

At: cvmail@blue-search.com

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